Booking & Cancellation Information

01

How a booking happens

Four steps, and you can stop at any of them:

• You send a request. Through a form here, WhatsApp, phone or email. Nothing is booked and nothing is owed.
• We come back with a proposal. What is included, the price for your party, and any conditions that apply.
• You confirm. Only at this point does anything become a booking, and only for what you have agreed.
• We make the arrangements and send you the details in writing.

02

Payment

No payment is processed on this website and no card details are entered here.

Once we confirm your booking, payment is settled by card, bank transfer or a secure payment link. For larger arrangements we may ask for a deposit to hold the date; the amount and the timing are agreed with you before you commit.

We will never ask for card details by email, WhatsApp or telephone. If you receive such a request purporting to come from us, do not act on it and contact us directly.

03

Changes and cancellation

Cancellation and amendment terms are confirmed to you in writing with the proposal, before you accept anything. They vary by service: a transfer is not the same as a private charter or a chef booked for a particular evening.

If you need to change or cancel, tell us as early as you can. What that costs, if anything, depends on the terms that were confirmed and how much notice there is.

04

Weather, safety and things outside anyone's control

Boat trips and some outdoor activities depend on sea state and weather. The decision to sail or to postpone rests with the skipper, and it is made on safety grounds.

If a service cannot go ahead for weather or safety reasons, we will offer to reschedule or to refund what you have paid, on the terms confirmed to you.

05

If something goes wrong

Tell us, and tell us early. We are the point of contact for anything arranged through us, and we would far rather hear about a problem while there is still time to put it right.

Where something falls short of what we confirmed, we will deal with it. Nothing on this page affects your statutory rights as a consumer under Spanish or EU law.

06

Questions before you commit

Ask us what is included, what is not, and what happens if you need to change the date. We will answer all of it before you confirm anything.